Global Computer Reservation Systems (CRS) Market Size, Share, Growth & Trends Analysis Report By End User (Agencies, Online travel agencies (OTAs), Corporate travel management companies, Individual travelers), Aftermarket) By Application (Air Travel, Cruise, Hotels and Resorts, Car Rental) And Regional Outlook, Growth Potential & Forecast 2024 – 2030


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Scope of Computer Reservation Systems (CRS) Market

The Computer Reservation Systems (CRS) market is like a big umbrella that covers many important parts of the travel and tourism industry. It helps with things like booking flights, hotels, rental cars, and other travel-related services. CRS is also known as Global Distribution Systems (GDS) and it’s a really important tool for travel agents, online travel agencies (OTAs), and other providers of travel services. They use CRS to help people make reservations, check if there are available spots, and keep track of all the bookings.

CRS platforms are centralized databases that store and deliver travel-related data such as airline itineraries, seat availability, hotel room inventories, vehicle rental alternatives, and pricing information. These platforms let travel agencies and customers find and book travel services more efficiently.

The CRS market can be classified according to the kind of service provider, which includes airlines, hotels, vehicle rental firms, and cruise lines. Furthermore, CRS providers serve a diverse range of customers, including traditional travel agencies, online travel agencies, corporate travel management firms, and individual travelers. Amadeus IT Group, Sabre Corporation, Travelport, and SITA are among the leading CRS market players. These firms provide full CRS solutions that include advanced features including real-time inventory management, dynamic pricing, and seamless connection with other travel technologies.

In terms of revenue, the Global Computer Reservation Systems (CRS) Market was estimated at USD 4.71 Billion in 2023 and is expected to reach USD 9 Billion by 2030, at 9.70% CAGR during the forecast period. The research looks at the market in terms of revenue in all of the key regions, which have been divided into countries.

Impact of COVID – 19

The imposition of global travel restrictions, border closures, and quarantine measures resulted in a dramatic drop in travel demand. This led to a significant drop in bookings and reservations across all areas of the travel industry, including airlines, hotels, car rentals, and other travel-related services.

The travel slowdown resulted in significant revenue losses for CRS suppliers, as transaction volumes fell. Many travel agencies, OTAs, and other middlemen had financial difficulties as a result of lower commissions and service costs. Furthermore, airlines and other travel suppliers experienced liquidity issues, limiting their capacity to pay for CRS services.

During the pandemic, there was a noticeable shift to digital platforms for travel booking and reservation administration. Travelers have become increasingly reliant on online platforms and mobile apps to find information, book flights, and plan their trips. This has increased the use of digital solutions by travel agents and other industry players

Computer Reservation Systems (CRS) Market: Growth Drivers

The growing popularity of travel and tourist activities worldwide drives demand for CRS solutions. As more people travel for leisure, business, and other reasons, there is a greater demand for efficient booking and reservation systems to make travel plans.

Cloud computing, artificial intelligence, and machine learning are examples of technological advancements that improve CRS platform capabilities. These technologies offer features such as real-time inventory management, dynamic pricing, and tailored suggestions, which enhance the user experience and efficiency.

The increased preference for online booking channels fuels demand for CRS solutions. Consumers are increasingly using websites, smartphone applications, and other digital platforms to study, compare, and book travel services, which presents opportunity for CRS providers to develop creative, user-friendly booking experiences.

Computer Reservation Systems (CRS) Market: Restraints

  • Influence of COVID-19:

The COVID-19 pandemic has had a substantial influence on the travel sector, resulting in a considerable decrease in travel demand and transaction volumes. Reduced reservations and cancellations have resulted in revenue losses and liquidity issues for CRS providers.

  • Regulatory Obstacles:

CRS firms must manage complex regulatory frameworks that include data protection laws, antitrust regulations, and airline distribution agreements. Compliance with these regulations increases operational complexity and expenses, reducing profitability and market competitiveness.

Computer Reservation Systems (CRS) Market: Opportunity factors

  • Comeback of the Travel Industry:

As vaccination efforts proceed and travel restrictions lessen, there is hope for the travel industry’s comeback. CRS providers will benefit from the pent-up demand for travel and the eventual restoration of leisure and business activities.

  • Emerging Markets:

Emerging markets in Asia Pacific, Latin America, and Africa offer major growth prospects for CRS companies. Rising disposable incomes, urbanization, and increased internet penetration boost travel demand in these regions, opening up new opportunities for CRS solutions.

Computer Reservation Systems (CRS) Market: Challenges

  • Competition from Online Travel Agencies (OTAs):

CRS suppliers face intense competition from online travel agencies (OTAs), who provide consumers with direct booking platforms and entire travel services. OTAs may have bigger marketing resources and technology skills, which present a challenge to CRS providers.

  • Data Security considerations:

With the growing volume of data handled by CRS systems, data security and privacy have become critical considerations. CRS providers must invest in strong cybersecurity and compliance processes to protect client data and avoid breaches.

Computer Reservation Systems (CRS) Market: Recent developments

  • Amadeus IT Group: Amadeus has established collaborations with numerous airlines and travel firms to improve its distribution capabilities and provide personalized booking experiences. They also added new capabilities to their platform, including AI-powered chatbots for client care. 
  • Sabre Corporation: Sabre introduced new products and services to improve airline operations, revenue management, and customer experience. They have increased their footprint in emerging markets by forming strategic alliances with local travel agencies and technological companies.
  • Travelport: Travelport focused on improving its trip booking platform by adding advanced features such as dynamic pricing, real-time inventory management, and tailored suggestions. They have engaged in technology agreements to link with major travel service providers and broaden their global reach.

Computer Reservation Systems (CRS) Market: Key Outcomes of the Report

The research includes a thorough examination of the CRS industry, including market size, growth trends, drivers, constraints, and prospects. This study helps stakeholders understand market dynamics and make informed decisions about investments, expansion strategies, and business operations.

The study assesses the competitive landscape of the CRS industry, including key companies, market share, product offerings, and strategic efforts. This data enables businesses to benchmark their performance, evaluate their competitive posture, and develop plans to obtain a competitive advantage.

List of Key Players in the Global Computer Reservation Systems (CRS) Market:

  • Amadeus IT Group
  • Sabre Corporation
  • Travelport
  • SITA
  • TravelSky Technology Limited
  • Radixx International
  • Navitaire (Ammadeus company)
  • HitchHiker GmbH
  • Lemax
  • HitchHiker GmbH
  • Unisys Corporation
  • Farelogix

Computer Reservation Systems (CRS) Market: Segmentation

By Deployment Model

  • On-premises
  • Cloud-based

By Application

  • Air Travel
  • Cruise
  • Hotels and Resorts
  • Car Rental

By End-User

  • Agencies
  • Online travel agencies (OTAs)
  • Corporate travel management companies
  • Individual travelers

By Region

  • North America
  • Europe
  • Asia Pacific
  • Middle East and Africa
  • Latin America

Table of Content

1. Introduction
1.1. Market Definition
1.2. Market Scope
2. Research Methodology
2.1. Primary Research
2.2. Secondary Sources
2.3. Assumptions & Exclusions
3. Market Overview
3.1. Market Overview
3.2. Research Report Segmentation & Scope
3.3. Value Chain Analysis
3.4. Key Market Trend Analysis
3.4.1. Market Drivers
3.4.2. Market Restraint/Challenges
3.4.3. Market Opportunities
3.5. Porter’s Five Forces Analysis
3.6. Potential Venture Avenues
3.7. Market Share Analysis
3.8. Regulatory Framework
3.9. Marketing Strategy
3.10. Key Winning Strategy
3.11. Consumer Behavior Analysis
4. Product Overview
4.1. Introduction
4.2. Market Size & Forecast
4.2.1. Production Reservation Management Inventory Management Pricing and Fare Management Ticketing and Issuance Availability Display
5. Application Overview
5.1. Introduction
5.2. Market Size & Forecast, 2020 to 2029
5.2.1. Key Applications Air Travel Cruise Hotels and Resorts Car Rental
6. End Users Overview
6.1. Introduction
6.2. Market Size & Forecast, 2020 to 2029
6.2.1. Agencies
6.2.2. Online travel agencies (OTAs)
6.2.3. Corporate travel management companies
6.2.4. Individual travelers
7. Regional Overview
7.1. Introduction
7.2. Market Size & Forecast
7.2.1. Americas North America U.S. Canada South America
7.2.2. Europe Western Europe Germany France U.K. Italy Spain Rest Of Western Europe Eastern Europe
7.2.3. Asia Pacific China Australia Japan India Republic of Korea Rest of Asia Pacific
7.2.4. The Middle East & Africa The Middle East UAE Saudi Arabia Kuwait Qatar Rest of the Middle East Africa
8. Manufacturer/ Vendor Profile
8.1. The following attributes will be considered while profiling key manufacturers in this industry:
8.1.1. Company Overview
8.1.2. Financial Synopsis
8.1.3. Recent Developments
8.1.4. R&D Investments (if any)
8.1.5. Strategy Overview (Analyst Perspective)
8.1.6. Product Portfolio
8.2. Companies Profiled
8.2.1. Amadeus IT Group
8.2.2. Sabre Corporation
8.2.3. Travelport
8.2.4. SITA
8.2.5. TravelSky Technology Limited
8.2.6. Radixx International
8.2.7. Navitaire (Ammadeus company)
8.2.8. HitchHiker GmbH
8.2.9. Lemax
8.2.10. HitchHiker GmbH
8.2.11. Unisys Corporation
8.2.12. Farelogix

Frequently Asked Questions (FAQ):

  • What is a computer reservation system (CRS)?

    A CRS is a computerized system that allows travel agencies, airlines, hotels, car rental businesses, and other travel service providers to make reservations, verify availability, and manage bookings for travelers.
  • How does a CRS operate?

    A CRS collects and saves travel-related information such as airline itineraries, seat availability, hotel room inventories, vehicle rental possibilities, and pricing details. It enables travel agencies and clients to easily search for, book, and manage travel plans.
  • What are the advantages of employing a CRS?

    Using a CRS provides several advantages, including real-time information, quicker booking processes, increased efficiency for travel agencies and service providers, better customer service, and the ability to compare pricing and options from various suppliers.

Buying Options

Original price was: $6,000.00.Current price is: $5,100.00.
Original price was: $5,000.00.Current price is: $4,500.00.
Original price was: $4,000.00.Current price is: $3,800.00.